Solutions · E-commerce

Transform every enquiryinto a smoother customer experience.

AI systems connected to your shop, orders, and support to respond faster and automate repetitive tasks.

Let's talk about your business See an example journey
Workflow · Online ShopSupport
  1. Customer queryReceived
  2. Order identifiedConnected
  3. Response preparedContextualised
  4. Complex casePassed to a team memberTeam
  5. Customer informedTracking

The system responds · the team decides

Operational issues

What slows your teams down today.

  • Support team overwhelmed with simple questions

    Delivery, returns, availability: the same questions come up every day.

  • Product pages that are time-consuming to maintain

    Every new product requires descriptions, variations and updates.

  • Dispersed business data

    Shop, support and campaigns do not share the same view.

What the system can handle

Repetitive, structured and tracked tasks.

  1. 01

    Answers to frequently asked questions

    Answers prepared based on your policies and product information.

  2. 02

    Order and return tracking

    Order status and return steps communicated from your tools.

  3. 03

    Qualifying customer requests

    Each request is classified by type and priority.

  4. 04

    Abandoned cart recovery

    Follow-ups prepared according to your brand's rules and tone of voice.

  5. 05

    Creation and updating of product pages

    Descriptions and attributes prepared from your data, reviewed before publication.

  6. 06

    Campaign and follow-up preparation

    Messages and segments prepared for your campaigns.

  7. 07

    Sales reporting

    Key metrics consolidated into a clear, regular view.

  8. 08

    Escalation of complex requests

    Disputes, sensitive claims and special cases forwarded to a human agent.

You stay in control of

What matters stays in your team's hands.

  • Goodwill gestures

    Refunds, compensation and exceptions are decided by your team.

  • Published content

    Product pages and campaigns are approved before going live.

  • Sensitive cases

    Complex requests are systematically escalated to a team member.

Example journey

A return request, from query to resolution.

The system handles repetitive steps. Your team manages exceptions and goodwill gestures.

Support · Return RequestIllustrative overview

  1. Step 01

    Request receivedClient message on the mediumReceived

  2. Step 02

    Order foundStatus and eligibility verifiedVerified

  3. Step 03

    Response preparedAccording to your return policyPrepared

  4. Step 04

    Exception reviewedTeam-approved goodwill gestureHuman

  5. Step 05

    Tracked feedbackSteps communicated to the clientIn progress

Illustrative journey — each system is tailored to the organisation.

Security and confidentiality

Controlled data at every step.

Our approach to security

  • Limited customer data

    Only the information necessary for the request is accessed.

  • Managed connections

    Access to shop and support tools is defined and revocable.

  • Response history

    Every prepared or sent response remains accessible.

Your sector has its own constraints.Your AI system must understand them.

Let's discuss your process
Discover our approach to security